About Honeoye Falls Veterinary Hospital
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The safety of our clients, patients and employees is always our top priority. It is with that in mind that we have made the decision to temporarily close our lobby until further notice. Emergency/ sick patient Veterinary services will remain available during our normal business hours with a few adjustments to how we receive you and your pet, including:
Upon arriving at our clinic, please remain in your vehicle and contact us via phone to let our team know that you have arrived. A team member will then meet you at your vehicle to escort your pet inside for their appointment and/or deliver any products you need to pick up. Payments can be made over the phone. We ask that no one who is experiencing flu-like symptoms or has been exposed to someone who has tested positive for the COVID-19 virus enter the facility at this time.
To submit a medication or food refill request, please contact us via phone, email or online refill request form. We will contact you when your refill is ready and have you pick up your medication at the designated window outside of the office.
Please feel free to contact our team with any questions or concerns you may have about our temporary changes in service. We thank you for your patience and understanding during these unprecedented times, and for helping us keep our community safe!